Refund policy

This policy covers paid subscriptions to Subcloak's apps, starting with the Cloak Watch Personal plan. The short version: if you're not happy, ask within 30 days of being charged and you get all of that payment back, with no questions asked.

1. 30 days, no questions asked

• What's covered. Every Cloak Watch subscription payment: the first purchase and each yearly renewal.
• The window. 30 days from the date of the payment you want refunded.
• How much. The full amount of that payment, including any tax charged on it. You don't need to give a reason.
• After a refund. The subscription ends and its licence key stops receiving the paid feed. The free app keeps working, with every check and detection, on the free feed.

2. How to ask for a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so Paddle processes every refund. Either:

• use the link in your Paddle receipt email, or find your order at paddle.net and ask for a refund there, or
• email hello@subcloak.com with the email address you paid with, and we'll ask Paddle to refund you.

Refunds go back to the payment method you used. Paddle usually sends them within a few days; your bank or card provider can take longer to show them. Paddle may decline a request where there's evidence of fraud or abuse of this policy.

3. After 30 days

You can cancel any time, and you keep the paid feed until the end of the year you've paid for; the subscription then doesn't renew. If something has gone wrong after the 30 days, for example you were charged twice or renewed by mistake, email us and we'll sort it out with Paddle.

4. Free products

Cloak Proxy, the free Cloak Watch app, Scopegauge and the free MCP server check cost nothing, so there's nothing to refund.

5. Security testing work

Security testing engagements aren't sold through Paddle. Their payment and cancellation terms are in the signed statement of work; see our terms of service.

6. Contact

Questions about a payment or a refund: hello@subcloak.com. See also the Cloak Watch subscription terms and our privacy policy.